Focus on Processes that affect:

Six Sigma will focus on the business processes that directly affect customers, employees, and shareholders. The customer is at the top of the triangle; without satisfied external customers there is little chance of employee and shareholder satisfaction.

Customer

Customers ultimately define the expectations and requirements in any business. The Six Sigma focus acknowledges that every customer has a choice and there is no room for error. If any place needs 3.4 defects in a million, it is in the area of customer satisfaction.

Employee

The employee is the internal customer in any business. Six Sigma offers the opportunity to streamline and optimize workflows that affect their daily lives.

Shareholder

Six Sigma drives hard toward tangible business improvements that result in heightened performance. By driving toward results, Six Sigma enhances significant and sustainable shareholder growth. 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8